• Illnesses, accidents and injuries
• MRI, CAT scans and
  X-rays
• Surgeries
• Cancer treatments
• Prescription medications
• After-hours emergency visits
• Specialist visits
• Acupuncture
• Chiropractic care
• Hospitalizations

Insurance plans offered and administered by Pets Best LLC, underwritten by Aetna Insurance Company of Connecticut (AICC). In some states plans may be underwritten by North Pointe Casualty Insurance Company or North Pointe Insurance Company.

This material describes Pets Best insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change.

Step 1. Sign Up

Base Plan - Choose whether you would like more coverage or a lower monthly payment. Sign up today.

Routine Care Option - Is help for routine care important to you? Or would you rather budget for those expenses yourself?

Step 2. Waiting Period

Your policy goes into effect in 3 days for accident coverage, and in 14 days for illness coverage.

If you chose to purchase the Best Wellness routine care option, that goes into effect in 14 days, as well.

Step 3. Get Treatment

When your pet is ill or injured, bring a claim form with you to the vet's office if you can. Claim forms will be sent to you when you sign up.

Have your veterinarian list a diagnosis and sign the form.

Step 4. File a Claim

Send your completed claim form. Information that's left blank may slow down the process, so please call if you have any questions.

Attach copies of paid receipts. In order to avoid fraud Pets Best can only reimburse you for the amount that you have paid the vet.

Step 5. Receive Your Check

Pets Best works hard to turn claims around quickly, because they know you're waiting. With mailing time and the amount of time it takes to request medical records, sometimes the entire process can take two to three weeks.