Contact Information:

By Telephone
Call toll-free 800-595-0595We’re always open.  Call us 24 hours a day, 7 days a week. Our dog product specialists will assist you in placing your order.

Regular Business Hours
9 a.m. – 5.p.m. EST Monday - Friday

Customer Service
Call toll-free 800-881-6624 during regular business hours, a skilled FetchDog customer service representative will be happy to assist you with you order and any questions you may have.

After Hours Ordering, All Night Long
If you wish to call after regular business hours (noted above), you may call toll free 800-595-0595 and reach our After Hours Order Desk. A friendly after-hours representative will assist you in placing your order!

Need to speak to senior management
Our skilled FetchDog customer service representatives are the best and fastest people to resolve an issue.  If you need additional service please call 800-653-0048 to speak with someone on our senior management team.

By Fax
You may use our toll-free fax number 866-652-6371 to place an order, 24 hours a day. Please include your credit card, expiration date, signature and telephone number. Please use black ink!

By Internet
For questions or inquiries please email us at customercare@fetchdog.com.

By Mail

Corporate Offices:
Fetch Enterprises, Inc.
100 Fore St.
Portland, ME 04101

Orders, Customer Service and all other inquiries:
FetchDog
P.O. Box 121
Louisiana, MO 63353

Distribution Center (Returns):
FetchDog (Attn. Returns)
3016 Georgia St.
Louisiana, MO 63353

Driving Directions to our Corporate Offices
Traveling from the South (from Boston):

Traveling I-95 N

Slight right on 1-295N (Portland/Downtown Portland)

Take exit 7 for U.S. 1A / Franklin ST.

Follow Franklin St. through 5 sets of lights

Turn left at Fore St. (6^th set of lights)

At stop sign, go straight. Take 3^rd right off of Fore St. into FetchDog parking lot (large steel building)

Shipping:

Shipping Information

Every effort is made to ship your products within 1 business day from when we receive your order. Shipments should arrive in only 4 - 7 business days (unless otherwise noted in the Product Detail Page.) All orders are shipped from our Distribution Center in Louisiana, MO. All shipping charges are based on the dollar amount of your order, unless otherwise stated on the Product Detail Page.

Standard Shipping & Handling Charges
(48 contiguous United States, APO/FPO addresses)

Two Business Day Delivery
Add $14.95 to standard shipping and handling charges for two business day delivery. Certain items have additional charges or are excluded due to weight or size. Your order will arrive within two business days when placed before Noon Eastern Time (Monday - Friday). Please add one day to shipping time frames during Holidays as most carriers are closed.

Next Business Day Delivery
Add $19.95 to standard shipping and handling charges for next business day delivery. Certain items are excluded due to weight or size. Your order will arrive within the next business day when placed before Noon Eastern Time (Monday - Friday). Please add one day to shipping time frames during Holidays as most carriers are closed.

Oversized Products
Some items require additional shipping charges due size and/or weight as stated in their Product Detail Page.

Restricted Products
Some items cannot be transported via air service due to FAA regulations. We cannot ship these restricted items outside of the 48 contiguous United States.

Gift Certificate Shipping & Handling
Gift Certificates are shipped via Express shipping when ordered alone (guaranteed to arrive in four business days) and the shipping fees are waived.  E-mail delivery is also available.

Large Item Orders
Due to the large size and weight of certain beds, gates, or heavy-weight products, these items have a shipping charge in addition to standard shipping and handling of other products. Shipping charges are calculated during checkout.

Split Shipping Orders
You can choose to send contents of your order to more than one location during checkout. Shipping and handling charges, and any restrictions above, are based on the products sent to each location.

Alaska, Hawaii, and Puerto Rico Orders
Please call Customer Service at 800-881-6624 for shipping rates.

Canadian and International Orders
Please call Customer Service at 800-881-6624 for shipping rates.

Returns:

Simply complete the back of the packing slip that arrived with your order and enclose it (along with any related correspondence) in your return box. Please make sure your order number is clearly marked on the outside of the box.  Repack item(s) in the original container, if possible. Ship via insured regular mail or regular ground UPS. Do not ship via expedited delivery such as Express Mail, FedEx, UPS second day or overnight delivery. You are responsible for paying for return shipping should you want to return an item.

If you cannot locate your packing slip, here is a copy of the back in Adobe PDF format for you to download, fill out, and include with your return.

Important: If merchandise was damaged during shipping, please save the original packaging and immediately notify our Customer Service Department at 800-881-6624 during regular business hours, Monday through Friday, from 9 a.m. to 5 p.m. ET or email customercare@fetchdog.com.

Product Guarantee:

Friends for Life 100% Guarantee

Our dogs are our most trusting and loyal friends - they live to please us. We want you to think of us as your devoted FetchDog - and to earn your trust as a "friend for life." If you and your dog are not completely satisfied with your purchase, please return it to us for a repair, replacement or refund.