Contact Information:
By Telephone
Call toll-free 800-595-0595We’re always open. Call us 24 hours a day, 7 days a week. Our dog product specialists will assist you in placing your order.
Regular Business Hours
9 a.m. – 5.p.m. EST Monday - Friday
Customer Service
Call toll-free 800-881-6624 during regular business hours, a skilled FetchDog customer service representative will be happy to assist you with you order and any questions you may have.
After Hours Ordering, All Night Long
If you wish to call after regular business hours (noted above), you may call toll free 800-595-0595 and reach our After Hours Order Desk. A friendly after-hours representative will assist you in placing your order!
Need to speak to senior management
Our skilled FetchDog customer service representatives are the best and fastest people to resolve an issue. If you need additional service please call 800-653-0048 to speak with someone on our senior management team.
By Fax
You may use our toll-free fax number 866-652-6371 to place an order, 24 hours a day. Please include your credit card, expiration date, signature and telephone number. Please use black ink!
By Internet
For questions or inquiries please email us at customercare@fetchdog.com.
By Mail
Corporate Offices:
Fetch Enterprises, Inc.
100 Fore St.
Portland, ME 04101
Orders, Customer Service and all other inquiries:
FetchDog
P.O. Box 121
Louisiana, MO 63353
Distribution Center (Returns):
FetchDog (Attn. Returns)
3016 Georgia St.
Louisiana, MO 63353
Driving Directions to our Corporate Offices
Traveling from the South (from Boston):
Traveling I-95 N
Slight right on 1-295N (Portland/Downtown Portland)
Take exit 7 for U.S. 1A / Franklin ST.
Follow Franklin St. through 5 sets of lights
Turn left at Fore St. (6th set of lights)
At stop sign, go straight. Take 3rd right off of Fore St. into FetchDog parking lot (large steel building)
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